Customer Account Manager

· March 20, 2023 · 9:43 am

Position Overview:

The Customer Account Manager (CAM) develops and maintains relationships with current and potential customer accounts. The CAM is the first contact for resolving customer issues/problems, assisting our customers by researching and making recommendations for potential product enhancements or modifications to increase sales or reduce costs. A CAM will prepare sales forecasts, quotes, and enter orders into our ERP system. Responsibilities include customer negotiations and attendance at all customer meetings, both off-site and on-site, as needed.

Qualifications & Skills:


  • Interact and communicate daily with assigned customers on contractual and transactional business lines
  • Process customer orders via ERP Processing (Quoting, Order Entry, RMA, Purchasing, Job Management, Job Costing, Inquiries)
  • Coordinate daily with internal personnel in manufacturing, operations, and quality to ensure SMI delivers on all customer requirements
  • Incorporate business goals to achieve sales growth and deliver a high level of customer service
  • Understand the manufacturing process that transforms raw material to finished products
  • Provide customer support with pricing, expediting open orders, problem solving, communicating lead times, and schedule changes
  • Participate in training, kaizen events, and system upgrades
  • Experience with lean manufacturing and Six Sigma principles


  • Strong interpersonal and communication skills
  • Self-starter, competitive and able to work independently and as part of a team
  • Detail-oriented, organized, able to multi-task
  • Demonstrated skills in problem solving/conflict resolution and negotiation
  • Ability to read drawings and customer CAD files, and understand/interpret customer specifications
  • Understanding of raw materials/alloys & finishing requirements
  • Proficient in Microsoft Office
  • 3-5 years relevant Precision Sheet Metal industry experience ideal, ERP experience a plus

Why Work at Salem Metal?

  • Core values of Safety, Quality, Integrity, Accountability, Collaboration, and Continuous Improvement
  • Day shift working hours (7AM-3:30PM M-F) with overtime available, Part time, Full time, hybrid & remote flexible positions depending on business function
  • Air-conditioned, new, custom-built state-of-the art facility.
  • A caring, people-centered environment, with company leadership on site daily.
  • Opportunity to grow as our company grows. Your contributions make a difference!
  • Quality equipment, machinery, and tools to work with. Build your skills and learn from experts in their chosen field.
  • Company celebrations, recognition events, annual bonus – people are what make the difference on our team.

Benefits for full-time employees include:

  • Company-matching 401(k) on the first 3% of your pay with an additional 1/2 % on 4th and 5th percentage contributions – all with 100% full vesting
  • Medical benefits – choose between 5 different health plans and deductibles, from employee, employee + spouse, employee + child, and Family plans
  • Dental & Vision benefits, Disability, Life Insurance, Tuition reimbursement & more

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** Salem Metal is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.